This workshop offers participants a step-by-step guide to having difficult conversations. Participants will review the reasons why we seldom have difficult or uncomfortable conversations and provided with a case for having them. As participants are lead through our approach to difficult conversations, they will be offered examples and suggestions for inviting, having, and capturing these […]

This workshop helps participants understand how conflict escalates, explains the meaning of polarities and paradoxes in conflict, and offers models on how to better understand conflict, whether the conflict is incident or issue based. Participants will be provided with opportunities to examine conflict cases through the lens of the conflict models and will practice approaches […]

This workshop helps participants understand how conflict escalates, explains the meaning of polarities and paradoxes in conflict, and offers models on how to better understand conflict, whether the conflict is incident or issue based. Participants will be provided with opportunities to examine conflict cases through the lens of the conflict models and will practice approaches […]